IAN UNDERWOOD
Personal Profile
Enthusiastic and reliable individual with strong communication and organisational skills, seeking to begin a career working with animals as a Veterinary Care Assistant or Veterinary Receptionist. Experienced in fast-paced customer service and warehouse environments, with a proven ability to work effectively in a team, follow procedures accurately, and provide care and support in busy settings. Passionate about animal welfare and eager to develop new skills through hands-on experience and training.
Education & Qualifications
- English,
- Mathematics,
- Chemistry,
- Biology,
- French
Key Skills
- Strong communication skills (face-to-face and over the phone)
- Team player with experience in collaborative work environments
- Good organisational skills and ability to follow procedures accurately
- Reliable, punctual, and adaptable to different tasks
- Compassionate and motivated to work in animal care
- Confident using IT systems and handling administrative tasks
Work Experience
Retail Assistant – Various short-term roles
- Assisted customers, managed stock, and maintained a clean and organised environment.
- Developed strong customer service and teamwork skills.
Call Centre Operative – Various short-term roles
- Handled high volumes of calls, providing clear information and support to customers.
- Built strong communication and problem-solving skills.
Warehouse Operative – Various short-term roles
- Carried out stock control, packing, and dispatching orders.
- Worked to deadlines with accuracy and attention to detail.
Additional Information
- Flexible and willing to undertake training.
- Strong interest in animal welfare and veterinary care.